Privacy Policy
Effective Date: 08.07.2026
This Privacy Policy explains how Tmplbase (“Tmplbase,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, start a trial, purchase a plan, submit a project request, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. About Tmplbase
Tmplbase is a startup creative service that provides AI-assisted and human-reviewed design services, including Canva/Figma templates, AI images, AI video concepts, pitch decks, presentations, brand guides, design systems, marketing graphics, social media designs, ads, and other creative assets.
Tmplbase is currently operated as a startup project. Business and billing details may be provided where required for invoices, contracts, payments, or compliance purposes.
For the purposes of applicable data protection laws, Tmplbase is responsible for the personal information described in this Privacy Policy.
If you have any questions about this Privacy Policy, you can contact us at:
2. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Company name
Website URL
Project details
Brand assets
Logos, images, files, and documents
Design briefs and instructions
Messages, feedback, and communication history
Billing and subscription information
Any other information you choose to send to us
We may also collect limited technical information when you visit our website, such as:
IP address
Browser type
Device type
Pages visited
Approximate location
Referral source
Website usage data
Cookie and analytics data
3. Legal Basis for Processing
Where applicable data protection laws such as the GDPR or UK GDPR apply, we process your personal information on the following legal bases:
Performance of a contract — to provide services you requested, manage your trial, subscription, plan, project, design credits, and payments.
Legitimate interests — to operate, protect, and improve our website and services, communicate with you about your project, prevent fraud, manage our workflow, and support business operations.
Consent — for optional marketing communications and non-essential cookies where consent is required.
Legal obligation — to comply with tax, accounting, billing, legal, or regulatory requirements.
4. How We Use Your Information
We use your information to:
Provide our services
Respond to your messages and project requests
Create, manage, and deliver design work
Set up your trial, subscription, or monthly plan
Process payments and billing
Manage design credits, revisions, and project scope
Improve our website, services, workflow, and customer experience
Create project folders, client workspaces, or editable design files
Communicate updates, delivery information, or service-related notices
Prevent fraud, abuse, security issues, or unauthorized use
Comply with legal, tax, accounting, or administrative requirements
We may also use your information to send service-related updates or occasional marketing messages. You can opt out of marketing emails at any time.
5. Project Materials and Client Files
When you submit project materials to Tmplbase, we may process those materials to complete your requested work.
Project materials may include logos, brand guides, product images, social media content, text, videos, presentations, competitor references, screenshots, and other creative assets.
You are responsible for ensuring that you have the rights to share these materials with us and that your use of them does not violate any third-party rights.
We use project materials only to provide, manage, and improve the requested services, unless otherwise agreed.
6. AI-Assisted Workflows
Tmplbase may use AI tools to assist with research, ideation, image generation, video concepts, visual exploration, copy structure, and creative production.
This may involve processing certain project information, prompts, references, or creative materials through AI tools or related third-party platforms.
We aim to avoid sharing unnecessary personal, confidential, or sensitive information with AI tools. However, you should not submit sensitive personal data, confidential legal information, medical information, financial data, passwords, private credentials, private access tokens, or highly sensitive business information unless it is necessary for the project and clearly agreed in advance.
AI-assisted outputs may be reviewed and refined by human designers before final delivery.
7. Payments and Billing
Payments may be processed through third-party payment providers.
We may collect billing-related information such as your name, email, billing details, plan selection, payment status, subscription status, transaction records, and invoice-related information.
We do not intentionally store full payment card details on our own systems. Full payment card details are usually handled by third-party payment processors.
Your payment provider may process your information according to its own privacy policy and terms.
8. Cookies and Analytics
Our website may use cookies, analytics tools, tracking technologies, or similar tools to understand how visitors use the website and to improve performance, user experience, and marketing.
Cookies may help us:
Understand website traffic
Measure page performance
Remember preferences
Analyze user behavior
Improve website design and content
Support advertising or retargeting where applicable
Where required by applicable law, we will request your consent before placing non-essential cookies, such as analytics or advertising cookies, on your device through a cookie banner or consent tool.
Strictly necessary cookies required for the website to function do not require consent.
You can control, withdraw consent for, or disable cookies at any time through your browser settings or our cookie consent tool where available. Some website features may not work properly if cookies are disabled.
9. Third-Party Tools and Services
We may use third-party tools to operate our website, communicate with clients, process payments, deliver projects, store files, manage workflows, create designs, generate AI-assisted content, or analyze website performance.
These tools may include, but are not limited to:
Website builders and hosting providers
Payment processors
Email and communication tools
Canva, Figma, and design platforms
Cloud storage providers
Project management tools
AI tools and creative generation platforms
Analytics and marketing tools
These third-party providers may process your information according to their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites, platforms, or tools.
10. How We Share Information
We do not sell your personal information.
We may share your information only when necessary, including with:
Team members or contractors who help deliver the services
Payment processors
Design, AI, hosting, analytics, storage, or communication providers
Professional advisors, if needed
Legal or regulatory authorities, if required
Business partners or service providers involved in fulfilling your request
We only share information that is reasonably necessary for the purpose of providing or improving our services, processing payments, complying with obligations, or protecting our rights.
11. Data Storage and Security
We take reasonable steps to protect your personal information and project materials from unauthorized access, loss, misuse, or disclosure.
However, no online service, email system, cloud storage platform, or digital transmission method is completely secure.
You are responsible for keeping your own accounts, passwords, Canva/Figma access, shared links, and login credentials secure.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take reasonable steps to notify affected individuals and, where legally required, the relevant supervisory authority, in accordance with applicable law.
If you believe your information has been compromised, please contact us at contact@tmplbase.com.
12. Data Retention
We keep personal information and project materials only for as long as necessary for the purposes described in this Privacy Policy.
As a general guide:
Billing and transaction records may be retained for up to 6 years after the relevant billing period, or longer where required by applicable tax or accounting law.
Project files and related communications may be retained for up to 24 months after project completion or subscription end, unless you request earlier deletion or a longer period is required to resolve a dispute, provide support, comply with law, or protect our business.
Marketing contact data is retained until you unsubscribe, withdraw consent, or become inactive for a reasonable period.
We may also retain certain information where necessary to:
Provide services
Manage subscriptions and billing
Maintain project records
Respond to support requests
Comply with legal, tax, accounting, or administrative requirements
Resolve disputes
Protect our business and users
You may request deletion of your personal information by contacting us at contact@tmplbase.com.
13. International Data Transfers
Because Tmplbase works with online tools, cloud services, AI platforms, contractors, and third-party providers, your information may be processed or stored in countries other than your own.
Where personal information is transferred from the EU/EEA or UK to a country without an adequacy decision, we aim to rely on appropriate safeguards recognized under applicable law, such as Standard Contractual Clauses or equivalent safeguards offered by our third-party service providers.
By using our services, you understand that your information may be transferred, processed, or stored internationally where our tools, team members, or service providers operate.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of how we process your information
Object to certain types of processing
Request a copy of your information in a portable format
Withdraw consent where processing is based on consent
Opt out of marketing communications
If you are located in the EU/EEA or UK, you may also have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.
To exercise your rights, contact us at:
We may need to verify your identity before responding to certain requests.
Some requests may be limited if we need to keep certain information for legal, tax, accounting, security, dispute resolution, or legitimate business reasons.
15. Marketing Communications
If you subscribe to updates, request information, or become a client, we may send you occasional emails about Tmplbase, service updates, offers, creative workflow tips, or AI design insights.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@tmplbase.com.
Even if you opt out of marketing emails, we may still send important service-related messages, such as billing, subscription, project, security, or account-related updates.
16. Children’s Privacy
Tmplbase is not intended for children.
We do not knowingly collect personal information from children under the age of 13 or the minimum age required by applicable law.
If you believe a child has provided us with personal information, please contact us at contact@tmplbase.com and we will take appropriate steps to delete it.
17. Client Responsibility for Published Content
You are responsible for reviewing all final deliverables before publishing, printing, advertising, selling, or using them commercially.
This includes checking personal data, legal compliance, advertising rules, platform policies, copyright, trademark, AI-generated content, and third-party asset rights.
Tmplbase is not responsible for how you use, publish, or distribute the final deliverables after delivery.
18. Links to Other Websites
Our website or deliverables may include links to third-party websites, platforms, tools, or resources.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
You should review the privacy policies of any third-party services you use.
19. Relationship to Our Terms of Service
This Privacy Policy explains how we handle personal information.
Our Terms of Service explain the rules that apply to our services, payments, design credits, deliverables, revisions, ownership, and client responsibilities.
Where mandatory data protection laws apply, those laws govern our processing of personal information regardless of any other terms.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make important changes, we may update the effective date at the top of this page or notify users by other reasonable means.
Your continued use of Tmplbase after changes are posted means you accept the updated Privacy Policy.
21. Contact
If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, contact us at: contact@tmplbase.comact@